Recovering chargebacks?

[Business Brian]

I've only had to deal with a couple of chargebacks so far - generally small purchases - but bloody annoying.

However, it seems that whatever documentation you may have, then unless you have a physical signature and proof of delivery, there's no option to contest the chargeback. Which isucks if you're providing services.

Anyone here had any luck contesting a chargeback otherwise?

[Melos]

That would be difficult!  I have only ever sold physical or tangible products and I always get shipping receipts with proof of delivery confirmation as well.

I can't imagine how you would contest a credit card chargeback if you had provided a service.

[Slashmire]

I'm probably just unfamiliar with it, but in what context could you or would you actually debate a chargeback exactly?

[ninikins]

I've never had expericne with this either...can anyone give more info?

[Business Brian]

When you buy with a credit card, and you feel the goods or services were not delivered, you can contact your credit card company to contest the charge - a chargeback.

Additionally, a consumer can also claim unauthorised use...

As a business, if shipping products, you can contest a chargeback only if you have proof of delivery accompanied by a signature.

However, when delivering services, you're in trouble and have to simply accept any chargebacks - unless, again, you have a signature claiming otherwise.

[taiarain]

Does this tend to be a problem for businesses?

Taia

[Business Brian]

Yep, but luckily not too regularly.

[taiarain]

That's good news. Is there a significant percentage of chargebacks that are fraudulent?

Taia

[hoosierhunter]

Unfortunately, a lot of us have to accept that chargebacks like lost packages are an expense of doing business. It's unfortunate and frustrating, but I am always certain to blacklist that customer. We need a website where we can report this sort of an individual sort of like a seller beware. That way there is some sort of a headsup and those customers can be asked to send money orders only.